Payment methods

1. Accepted Payment Methods

To ensure a simple and secure shopping experience, we accept the following payment methods:

Credit and Debit Cards: We accept major cards such as Visa, MasterCard, JCB, and American Express. Your card information is fully encrypted and processed securely throughout the payment process.

Digital Wallets: You can use secure and reliable electronic solutions for fast and protected transactions.

Bank Transfer: Available upon request. Your order will be processed as soon as payment confirmation is received.

2. Transaction Security

All payments made on our site are protected by advanced encryption technology. Information is transmitted securely and is never stored or shared with unauthorized third parties. We use anti-fraud verification systems to ensure that each transaction is legitimate and secure.

3. Currency and Taxes

All prices displayed on the site are in euros (EUR) and include applicable taxes and fees. No additional charges will be added during payment. The total amount due will be clearly indicated on the payment page before order confirmation.

4. Processing Times

Once payment is made, you will receive a confirmation email containing the order number, transaction details, and an electronic receipt. Orders are generally processed within 1 to 3 business days.

5. Refunds

In the event of an approved return or cancellation, the refund will be issued via the same payment method used for your order. Receipt times may vary depending on your bank, but the refund is generally processed within 1 to 3 business days after return confirmation.

6. Contact

If you have any questions regarding payment methods or need assistance during your transaction, please contact our customer service:

Address: 9 Boulevard de la Ferrage, 06400 Cannes, France

Customer Service Number: +33 4 93 38 99 98

Email: info@decoupmousse.com 

Opening hours: Monday to Saturday, 9:00 AM – 6:00 PM (CET)